Terms and Conditions
Simple shopping terms for FiKay customers
These terms guide how customers use the FiKay Ladies’ Essentials website, browse products, place orders, confirm availability, arrange delivery and request support.
By using the website or placing an order, customers agree to provide accurate information and confirm product details before payment.
Terms summary
Catalogue first
The website helps customers browse FiKay products. Product availability, shade, price and delivery details should be confirmed before payment.
Customer accuracy
Customers should provide correct contact, delivery, product and payment-confirmation details so FiKay can process orders properly.
Fair resolution
Questions, delivery issues, returns and replacements are handled according to FiKay’s support, delivery, privacy and returns policies.
Ordering and product information
FiKay aims to keep product information useful and clear, but customers should confirm important details before paying.
- Product photos, names, shades, sizes and descriptions are provided to help customers choose.
- Actual product packaging, colour or availability may vary depending on stock and supplier updates.
- Customers should confirm shade, size, product type, price and availability before payment.
- Adding a product to cart or sending an inquiry does not guarantee final stock until FiKay confirms it.
- FiKay may suggest alternatives if the exact product is not available.
Payments, delivery and fulfilment
Payment after confirmation
Customers should only pay after FiKay confirms stock, final price and delivery or pickup arrangement.
Delivery arrangements
Delivery timelines, costs and pickup options depend on location, product availability and order details.
Order fulfilment
FiKay will make reasonable efforts to fulfil confirmed orders, but may contact the customer if an item becomes unavailable or needs substitution.
Returns, privacy and customer responsibility
Beauty and skincare products are personal-use items, so returns and replacements are handled carefully for hygiene, safety and product integrity. Customers should review the Returns and Refunds page before ordering.
- Customers are responsible for checking product details before payment.
- Wrong, damaged or defective item claims should be reported quickly with photos and order details.
- Customer information is handled according to FiKay’s Privacy Policy.
- Customers should not misuse the website, submit false information or interfere with website operation.
- FiKay may update these terms when business operations, website features or policies change.
Need clarity before placing an order?
If anything is unclear, ask FiKay before payment. Confirming first protects both the customer and the shop.