Frequently asked questions
Before you place a FiKay order
Quick answers about products, authenticity, WhatsApp ordering, stock confirmation, delivery and payment.
Do you sell authentic products?
FiKay focuses on carefully selected products from trusted US, UK and Korean markets. If you have questions about a specific product, ask before ordering.
How do I order?
Browse the website, choose the product you want, then send the product name, shade or screenshot to FiKay on WhatsApp for confirmation.
Should I pay immediately online?
No. Please confirm stock, final price and delivery or pickup details first. Payment should happen after FiKay confirms your order.
Can I ask for help choosing a product?
Yes. Send your skin concern, preferred product type, shade, or screenshot and FiKay will guide you where possible.
Do you deliver?
Delivery or pickup arrangements are confirmed per order depending on location, product availability and timing.
What if an item is out of stock?
FiKay can suggest similar alternatives or let you know when the product may be available again.
Can I return beauty or skincare products?
Returns are handled carefully because these are personal-use items. Review the returns policy and confirm product details before payment.
Where can I see updates?
Follow FiKay on Instagram at @fikay_ladies_essentials and check the website for catalogue updates.
Still unsure?
Send FiKay a product screenshot, shade name or question before payment. It is better to confirm first than guess.