Returns and refunds
Clear return guidance for beauty and skincare orders
FiKay wants customers to shop with confidence. Because beauty and skincare products are personal-use items, returns and replacements are handled carefully for hygiene, safety and product integrity.
Please confirm stock, shade, product type and delivery details before payment to reduce avoidable return issues.
Our return policy in brief
Confirm before payment
Customers should confirm the exact product, shade, size, price and delivery or pickup details before completing payment.
Personal-use products
For hygiene reasons, opened, used or tampered beauty and skincare products usually cannot be returned.
Reviewed case by case
Wrong, damaged or clearly defective items should be reported quickly with photos so FiKay can review the issue fairly.
What may qualify for review
A return, replacement or refund request may be considered where the issue is reported promptly and the item can be assessed clearly.
- The wrong product, shade, size or variant was supplied.
- The product arrived damaged or with visible packaging issues.
- The item is unopened, unused, sealed and in its original packaging.
- The request is made within a reasonable time after receiving the order.
- Photos, receipt/order details and delivery information are provided.
What may not qualify
Opened or used items
Products that have been opened, tested, used or unsealed may not qualify because they cannot safely be resold.
Changed preference
A change of mind after correct supply may not qualify, especially for shades, skincare type or personal preference.
Unconfirmed choices
If a customer ordered without confirming shade, size, type or suitability, FiKay may be limited in what can be reversed.
How to request a return or replacement
Contact FiKay quickly
Send a WhatsApp message as soon as you notice the issue.
Share evidence
Send clear photos, product name, order details and delivery information.
Keep packaging
Do not open, use or discard packaging while the issue is being reviewed.
Wait for review
FiKay will confirm whether a replacement, refund or other resolution applies.
Need help before ordering?
If you are unsure about a product, shade, skincare type or availability, ask FiKay before payment. It is better to confirm first than request a reversal later.