Authenticity and product sourcing
Trust matters when beauty products touch your skin
FiKay’s product sourcing approach is built around careful selection, clear customer communication, and avoiding uncertainty before payment.
When a customer is unsure about a product, shade or ingredient, the safer FiKay habit is simple: ask first, confirm clearly, then pay.
Our sourcing promise
Selected markets
FiKay focuses on beauty and skincare products sourced from trusted US, UK and Korean markets where possible.
No mystery buying
If you are unsure about a product, shade, packaging, expiry date or usage, ask before ordering.
Confirmation first
Stock, final price and delivery or pickup details should be confirmed before payment.
What customers should check
- Product name, size and variant.
- Shade or tone for makeup and complexion products.
- Skin concern or product type for skincare.
- Packaging condition and availability.
- Delivery or pickup arrangement before payment.
How FiKay handles product questions
Customers are encouraged to send screenshots or product links through WhatsApp. FiKay can help confirm whether an item is available and whether there are alternatives if the exact product is out of stock.
Practical buying policy
Because beauty and skincare are personal-use products, returns and exchanges depend on hygiene, product condition, and whether an order was supplied correctly. Always confirm details before payment.