Privacy Policy
How FiKay handles customer information
FiKay Ladies’ Essentials respects customer privacy. This policy explains the information we may collect when customers browse the website, ask product questions, create accounts, place orders or coordinate delivery.
Our goal is simple: use customer information only to support shopping, communication, delivery and better service.
Our privacy promise
Used for service
Customer details are used to process inquiries, confirm orders, arrange delivery, provide support and improve the FiKay shopping experience.
Not sold
FiKay does not sell customer personal information. Details are only shared where needed to complete an order, delivery or required service.
Confirm safely
Customers should only share payment or delivery information through FiKay’s confirmed website, WhatsApp or approved communication channels.
Information we may collect
Depending on how you use the website or contact FiKay, we may collect information needed to support your order or inquiry.
- Name, phone number, email address and delivery or pickup details.
- Product names, screenshots, shades, sizes, variants or shopping preferences you send for support.
- Order, payment confirmation and delivery coordination information.
- Account details if you create a customer account on the website.
- Basic website usage information, cookies or analytics data used to understand site performance.
How we use information
Orders and delivery
To confirm stock, process orders, arrange delivery or pickup, and communicate order updates.
Customer support
To answer product questions, help with shades or product type, handle complaints and review returns or replacements.
Site improvement
To understand what customers browse, improve product information and keep the shopping experience useful.
Customer data and security
FiKay aims to handle customer information carefully and only keep it for as long as needed for order support, customer service, legal or operational reasons. No website or messaging platform can guarantee perfect security, so customers should avoid sending sensitive information that is not needed for an order.
Cookies and analytics
The website may use cookies, WooCommerce functions, analytics tools or plugin features to keep the site working, remember cart/account activity, measure visits and improve the catalogue experience.
Questions about your information?
Contact FiKay if you want to ask how your order or contact information is being used, or if you need support with an account, order or delivery detail.